This page explains our privacy policies which include the use and protection of information submitted by visitors. If you make a transaction or send an e-mail containing personal information, this information may be shared with other public agencies to serve you in a more efficient and effective manner. For example, in resolving a complaint that requires feedback from other agencies.
Information Collected
No personally identifiable information is gathered during the browsing of this website except for information given by you via e-mail.
What Happens When I Link to Another Site?
This web site contains links to other websites. This privacy policy only applies to the TERA VA Sdn Bhd (TERA) website. It should be noted that the websites made available via links may have different privacy policies and visitors are advised to read and understand the privacy statements of the respective website visit.
Amendment Policy
In the event the privacy policy is revised, the amendments will be updated on this page. You will be updated with; the type of information that was collected; how it is to be used and under what circumstances, and how information is to be shared with other parties
You should assume that all material on the Site is protected by copyright unless otherwise noted and may not be used except as permitted in these Terms and Conditions or in the text on the Site.
Your use of the Site is at your risk. TERA VA Sdn Bhd (TERA) makes no warranties or representations as to its accuracy and TERA specifically disclaims any liability or responsibility for any errors or omissions in the content on the Site. Neither TERA nor any other party involved in creating, producing, or delivering the Site is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, or inability to use or access, the Site. Without limiting the foregoing, everything on the Site is provided to you “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.
Features and specifications of products described or depicted on the Site are subject to change at any time without notice.
TERA assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the Site.
Subject to our Privacy Policy, if you send any communications or materials to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like, all such communications are, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post may be used by TERA or its affiliates for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast, and posting. Furthermore, TERA is free to use, without any compensation to you, any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever, including, but not limited to, developing, manufacturing, and marketing products using such information. TERA shall assume no responsibility and shall not be liable for any unauthorised or unlawful interception or modification of any communication between you and TERA (whether by electronic mail or otherwise), or for any loss or damage arising thereby (including but not limited to any loss or damage arising out of the unauthorised or fraudulent use of any information contained in or made accessible via such communication).
Materials displayed on the Site are either the property of, or used with permission by, TERA. The use of these materials by you, or anyone else authorised by you, is prohibited unless specifically permitted by these Terms and Conditions or specific permission is provided elsewhere on the Site. Any unauthorised use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.
TERA is not responsible for the content of any site linked to or from the Site. Your linking to any other site is entirely at your own risk. While TERA may provide links on this Site to other sites, the inclusion of such links is for your convenience only and should not be interpreted as an endorsement of the owner/sponsor of the site or the content of the site. TERA disclaims all warranties, express and implied, as to the accuracy, validity, legality or otherwise of any materials or information contained on such sites.
Although TERA may from time to time monitor or review bulletin boards and the like on the Site, TERA is under no obligation to do so and assumes no responsibility or liability arising from the contents of any such communications nor for any error, defamation, libel, obscenity, profanity, or inaccuracy contained in any such communication. TERA will fully cooperate with any law enforcement authorities or court order requesting or directing TERA to disclose the identity of anyone posting such materials.
These Terms and Conditions are to be governed by and construed in accordance with the law of Malaysia, without reference to its conflicts of law rules.
At TERA, your privacy is important to us. This Personal Data Protection Notice explains how we collect, use, store, share, and protect your personal data in accordance with the Malaysian Personal Data Protection Act (PDPA). We are committed to ensuring that your personal data is handled responsibly and securely.
We collect personal data that directly or indirectly identifies you. This includes information such as your name, email address, contact number, address, NRIC number, and electricity bill details. These details help us provide accurate quotations, improve your experience, and support your journey toward solar energy solutions.
Your data may be collected through various channels — including when you submit forms on our website or ads, interact with us on social media, participate in our marketing campaigns or promotions, or contact us directly via WhatsApp, phone, or email. We also use tracking tools such as Facebook Pixel and Google Analytics to better understand user behavior. In some cases, we may also receive your information through referrals or trusted third-party partners.
We collect and process your personal data for several reasons: to respond to your inquiries, provide the solar products and services you request, and send you updates on promotions or solar-related insights (with your consent). Your data also enables us to operate and improve our digital platforms, comply with legal and regulatory requirements, detect fraud, and develop better customer experiences. If you choose not to provide the necessary data, we may be unable to proceed with certain requests or services.
We primarily process your personal data within Malaysia. In cases where we engage third-party service providers located outside of Malaysia, we ensure that appropriate safeguards are in place to protect your data and privacy.
Your personal data may be shared with internal TERA teams, strategic partners, service providers who support our business operations, and regulatory authorities when required. We will never sell your data to any third party, and any disclosure is made only when necessary or with your consent.
TERA takes your data security seriously. We implement a range of technical and organizational measures such as encrypted storage, access control based on user roles, continuous system monitoring, and regular security updates. However, we also encourage you to take precautions by protecting your own login credentials and avoiding sharing them with others.
We will retain your personal data only for as long as necessary to fulfill its intended purpose or comply with legal and internal requirements. Once it is no longer needed, your data will be securely deleted or anonymized.
As a user, you have the right to access your personal data, request corrections, withdraw consent for processing, or object to the way your data is used. If you would like to make any of these requests, you may contact us via email or phone. We will respond to your request within 30 days, in accordance with PDPA guidelines.
